Glenn Gray

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It's no secret that telecommuting is a highly disputed topic. For the general employee, the jury is still out on the pros and cons of telecommuting. For organizations like Yahoo!, the U.S. Patent & Trademark Office and U.S. Postal Service, telecommuting is not an option due to the need to foster collaboration, alleged employee abuse of telework benefits and mounting security concerns, respectively. Among the startup scene and various other organizations, though, telecommuting is seen as a way to provide flexibility and improve work/life balance. For IT professionals, however, such reasoning does not apply. In fact, IT pros have worked remotely with success long before these debates ever started. By providing remote support from anywhere - even in far-flung locations, as a recent SolarWinds poll of our thwack online user community found - IT pros have shown they ar... (more)

The Unsung Hero of Business Productivity By @SolarWinds | @CloudExpo [#Cloud]

IT Help Desks: The Unsung Hero of Business Productivity More than ever, business leaders are making it a point to prioritize employee performance, constantly emphasizing ways to motivate, incentivize, empower and retain employees. In fact, according to Deloitte, 78 percent of business leaders believe employee engagement is an urgent and important priority. And for good reason: according to Gallup, all core business measures - profitability, productivity, customer satisfaction, quality, retention and sales - are significantly higher at companies with a concentration of engaged em... (more)